Refund policy

Refunds 

Our policy does not permit any returns. All sales are final due to hygiene reasons. Please check your order  to ensure accuracy before payment. Unfortunately we cannot offer you a refund or exchange.

Taxes and Duties
Orders from some countries may be subject to local customs and duties fees upon arrival. All applicable customs fees, taxes and duties are the sole responsibility of the customer and will not be refunded by Ye-Mar. In addition, some orders may experience customs delays.

Refunds (if applicable)
We do not offer any refunds. However, if you decide to cancel your order before dispatch please send us an email at info@ye-mar.com. We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Exchanges (if applicable)
We do not accept exchanges at all due to hygiene reasons. In the unlikely even that items are defective or damaged on arrival you may be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you need to exchange it for the same item, send us an email at info@ye-mar.com and we will assist you further.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.